Yeah, he actually said that.
"Why in the world would you think your (cell) phone would work in your house?" he said. "The customer has come to expect so much. They want it to work in the elevator; they want it to work in the basement."Yes Ivan Seidenberg, chief executive officer of Verizon Communications actually complained that such expectations are unrealistic during a recent soundoff about customer complaints, Verison's MCI takeover bid, and San Francisco's attempts to make a cheap-to-free city-wide municipal Wi-Fi network.
I don't know about you, but seeing how I don't have a land-line phone I refuse to do business with a cell phone company that doesn't consider an inability to call from inside my home a big deal. I can understand the technological truth that comprehensive wireless coverage is a difficult ideal to strive for, but any idiot who has the audacity to imply that customers are morons for expecting basic service doesn't deserve to stay in business.